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The Scheduling Calibration Exercise

If you’ve ever sensed frustration with the way the day flows in your practice, the Scheduling Calibration Exercise can be a simple game-changer! The idea is for the administrative and clinical teams to spend scheduled time (about 20 minutes) to analyze the schedule. You might look both at a day that went …

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THE CUE CALENDAR: ORGANIZE YOUR PRACTICE’S ENTIRE YEAR

From analyzing metrics to setting goals and filling the schedule, this is one tool that’s critical for total practice organization. It’s called “The Cue Calendar”. We created it to give practices an idea of which important tasks need to be performed when. How many of these items are you regularly …

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MINIMIZING CANCELLATIONS AND NO-SHOWS

TRY THIS SIMPLE CANCELLATION-KILLING STRATEGY! Ready for a “blow their socks off” strategy to make sure patients show up for appointments? I hope so, because let’s face it, flaky patients cause cavities… in the schedule! “I NEED TO CANCEL MY APPOINTMENT TOMORROW” The problem? Patients don’t typically understand or value …

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HOW DO WE IMPROVE OUR REPUTATION ONLINE?

The number one way to bolster your online reputation? Ask for reviews! The number one reason practices struggle with this simple task? They’re afraid to ask! START WITH A SYSTEM Spend a few minutes as a team, and determine how you want to systemize the gathering of reviews. You can …

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WHY IS MY ACCOUNTS RECEIVABLE BALLOONING?

Ballooning accounts receivable is a common challenge. But there are a few strategic ways to keep that balloon from exploding into a larger problem. WORKING YOUR AR REPORT FROM THE MIDDLE The common approach is to start working the AR report with those 90+ day-old balances. And that’s probably best …

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WHEN THE DOCTOR TALKS TOO MUCH!

There’s a great doctor in my area. He sees many kids from the surrounding neighborhoods and local schools. It’s not unusual for him to visit with parents in the waiting room, which is a wonderful thing! But every so often, you’ll see an assistant appear in the hallway, all but …

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ADMINISTRATIVE TASK LISTS: A SYSTEM FOR ORGANIZING THE FRONT DESK

Let’s face it, the front desk is a busy place! With the phone constantly ringing and patients coming and going, it’s easy to lose track of critical administrative tasks. It’s time to get all those duties written down and organized. DETERMINING ADMINISTRATIVE ROLES How many administrators are on your team? …