If you’ve ever sensed frustration with the way the day flows in your practice, the Scheduling Calibration Exercise can be a simple game-changer! The idea is for the administrative and clinical teams to spend scheduled time (about 20 minutes) to analyze the schedule. You might look both at a day that went …
THE CUE CALENDAR: ORGANIZE YOUR PRACTICE’S ENTIRE YEAR
From analyzing metrics to setting goals and filling the schedule, this is one tool that’s critical for total practice organization. It’s called “The Cue Calendar”. We created it to give practices an idea of which important tasks need to be performed when. How many of these items are you regularly …
SAME DAY TREATMENT: 4 STEPS FOR ADDING AND ORGANIZING TREATMENT IN YOUR SCHEDULE
More “same day” treatment in your schedule? YES PLEASE! But a word of caution: adding treatment to your schedule on the same day can cause complications. That’s why we’ve created this four step system for adding those valuable appointments, and doing it without blowing up your schedule. STEP ONE: SCHEDULING …
MINIMIZING CANCELLATIONS AND NO-SHOWS
TRY THIS SIMPLE CANCELLATION-KILLING STRATEGY! Ready for a “blow their socks off” strategy to make sure patients show up for appointments? I hope so, because let’s face it, flaky patients cause cavities… in the schedule! “I NEED TO CANCEL MY APPOINTMENT TOMORROW” The problem? Patients don’t typically understand or value …
HOW DO WE IMPROVE OUR REPUTATION ONLINE?
The number one way to bolster your online reputation? Ask for reviews! The number one reason practices struggle with this simple task? They’re afraid to ask! START WITH A SYSTEM Spend a few minutes as a team, and determine how you want to systemize the gathering of reviews. You can …
WHY IS MY ACCOUNTS RECEIVABLE BALLOONING?
Ballooning accounts receivable is a common challenge. But there are a few strategic ways to keep that balloon from exploding into a larger problem. WORKING YOUR AR REPORT FROM THE MIDDLE The common approach is to start working the AR report with those 90+ day-old balances. And that’s probably best …
HOW DO WE KNOW IF OUR FEES ARE UP TO DATE…AND HOW DO WE ADJUST THEM?
When was the last time you reviewed and adjusted your fees? Putting off fee reviews can hurt both your practice, and all those around you! WHY ADJUSTING FEES IS IMPORTANT Reviewing and raising fees should be an “all in” effort by practices in your area. Doing this keeps insurance providers …
ADMIN ORGANIZATION: HOW DO WE HELP ADMIN FIND MORE TIME FOR TASK WORK?
“The doctor works from sun to sun, but admin’s job is never done.” Ok, we admit, that’s an old saying from a friend that we modified for dentistry. But it’s true! From outstanding insurance claims, accounts receivable, recare and on and on…The administrator’s job can feel like an unending series …
WHEN THE DOCTOR TALKS TOO MUCH!
There’s a great doctor in my area. He sees many kids from the surrounding neighborhoods and local schools. It’s not unusual for him to visit with parents in the waiting room, which is a wonderful thing! But every so often, you’ll see an assistant appear in the hallway, all but …
ADMINISTRATIVE TASK LISTS: A SYSTEM FOR ORGANIZING THE FRONT DESK
Let’s face it, the front desk is a busy place! With the phone constantly ringing and patients coming and going, it’s easy to lose track of critical administrative tasks. It’s time to get all those duties written down and organized. DETERMINING ADMINISTRATIVE ROLES How many administrators are on your team? …