We’ve all heard it from patients, “It costs how much? I can’t afford it!” There are a few steps you can take to ease patients’ concerns about money. IT BEGINS WITH ADVOCACY It’s simple but true: When we meet patients where they are, we have a better chance of helping …
PODCAST 3: THE DENTAL SPEAKER: STRATEGIES FOR SHARING YOUR EXPERTISE WITH THE INDUSTRY
Have you ever thought about taking your dental expertise on the road? Showcasing it on stage, and sharing it with others in the industry as a speaker? In this episode, Samantha is joined by speaking guru Vanessa Emerson. Founder of Dental Speaker Institute, Dental Speakers Bureau, and The Dental Speaker, …
PODCAST EPISODE 2: HIRING HIGH ACHIEVERS: HOW TO KEEP THEM ENGAGED AND THRIVING IN YOUR PRACTICE with Aunica McMullen
Hiring high achievers is the goal of any practice. But finding and bringing on highly motivated, driven people is only the beginning. Once onboard, proactive communication is critically important with these extremely valuable team members. In this episode, Sam is joined by Aunica McMullen. While a standout volleyball player at …
HOW CAN OUR PRACTICE AVOID RUNNING BEHIND?
How often does it feel like your practice is running behind? The easiest way to solve this common struggle is by addressing it first thing in the morning, and spotting problem patients and appointments in the huddle. HEADING OFF SCHEDULING PROBLEMS IN THE HUDDLE Your huddle should include a detailed …
HOW CAN WE KEEP CANCELLATIONS AND NO-SHOWS FROM RUINING OUR SCHEDULE?
Ever had a string of cancellations or no-shows ruin a promising day? It happens more than most practices would like. Here is a simple, proactive strategy for softening the blow of inevitable cancellations. SEE THE FUTURE As much as we try to talk patients out of bailing on their appointments …
HOW DO I FIND A HEALTHY WORK/LIFE BALANCE?
Lately I’ve been spending a lot of time talking to my dentist friends. And sometimes in those conversations, I notice something is a bit off. It’s like when you see a friend who looks a little pale, and you ask, “Are you OK?” Of course they usually respond, “Yes, I’m …
HIRING: HOW DO WE CONSISTENTLY HIRE SUCCESSFULLY?
You’ve brought in the perfect new team member…Until you realize that new hire isn’t working out to your expectations. What happened? Sometimes it’s miscommunication (or none at all) that sends you back to review the stack of applications. This three-step solution is simple, and it can really benefit both the …
EPISODE 4: “HE WAS WEARING OVERALLS”: PATIENT PREJUDGMENTS WE MUST AVOID IN DENTISTRY
It seemed like a typical situation for any treatment coordinator. The new patient pulled into a parking space, walked into the practice, and went back for his comprehensive exam. Except the situation wasn’t typical. The patient arrived in a loud, rusty, beat-up truck. He stepped out to reveal a long, …
“IS THIS NORMAL?” WHAT ARE YOUR STATEMENTS SAYING TO YOUR PATIENTS?
I got a call from a confused friend the other day. She was looking at a billing statement she had received from her new dentist. “Is this normal?” she asked. When she sent me a picture of it, I realized “normal” is often synonymous with “totally confusing” when it comes to …
EPISODE 1: “TEACH, NOT TELL”: A METHOD FOR BETTER CASE ACCEPTANCE WITH Starr Patterson
How do we get patients to say “yes” to treatment that ranges beyond the scope and cost they had expected? MEET A REAL ROCK “STARR” Samantha is joined by Starr Patterson, an expert in most roles in dentistry. Starr has served as an assistant, hygienist, treatment coordinator and office manager …