Let’s face it, the pace in a thriving dental practice is FAST! We want patients checking in, checking out, and that schedule all colored up and full. But sometimes the pace gets so fast, it creates blindspots in our overall communication. That’s why we need to occasionally slow down and take …
IMPLEMENTING A BONUS SYSTEM: GOOD OR BAD IDEA?
TO BONUS OR NOT TO BONUS? That’s a question many dentists wrestle with every year. It’s a tricky, sensitive topic. Of course we want to recognize the team’s hard work, but it’s often hard to know how much to give. Or is handing a stack of cash to your top …
PODCAST INTRO: WELCOME TO COMPASS POINTS! MEET YOUR HOST, SAMANTHA JONES
Get to know our host, Samantha Jones. Sam is an expert in every aspect of running a dental practice. She’s coached practices across the country in the administrative and clinical systems critical to thriving practices. This is the start of a podcast series dedicated to giving ideas and perspective for …
HOW DO I RUN A MORE SUCCESSFUL DENTAL BUSINESS?
I was recently chatting with a dentist about the “business” side of dentistry. He was wondering what he could do to sharpen and tighten the way his practice runs. I told him it really comes down to three things…Improving three key pieces that really will make your practice run better. …
HOW CAN OUR PRACTICE PREVENT SYSTEMS BREAKDOWNS? (THE “EXPRESS HANDOFF”)
I keep a pretty structured meal plan in our household. I determine what we’ll have for dinner every night, create a shopping list and hit the store at the beginning of the week. When I don’t make the list or go to the store, we are ordering Chipotle! This is …
“CAN I HAVE A RAISE” …HOW MUCH SHOULD WE SHARE ABOUT OVERHEAD?
Have you ever asked for a raise (or been asked for a raise)? There is almost always a sense of awkwardness around compensation conversations. Whether the boss or the employee, we often walk away from these situations feeling slighted or frustrated when a raise isn’t in the cards. IT DOESN’T …
“GROW” YOUR PRACTICE WITH THIS DESIGN TIP!
Do you have an “it” thing in your office? That little standout design feature that grabs patients’ attention? Maybe it’s time to add one! IT. IS. ALIVE!!! While building a newer practice in a cool part of downtown, a Kansas City dental team and their designer wanted to add some …
WHICH PRACTICE METRICS SHOULD WE BE ANALYZING, AND WHEN?
X-rays are obviously a critically important part of dentistry, because they reveal what’s happening beneath the surface. They help us assess the health of teeth, and any deficiencies that require treatment. WHEN IS THE LAST TIME YOU X-RAYED YOUR PRACTICE? As with teeth, we can learn a lot about the …
HOW DO WE KEEP OUR TEAM ALIGNED THROUGHOUT THE DAY?
ARE YOU GOING FROM THE LOCKER ROOM STRAIGHT TO THE FIELD? Can you imagine the disaster if a football team took the field without a play or game plan in mind? They’d snap the ball, people would run everywhere, and they’d lose badly. Hopefully this doesn’t sound like a typical …
WHAT IS ONE COMMON HIRING MISTAKE IN DENTAL PRACTICES?
YOU’VE JUST HIRED A GREAT NEW TEAM MEMBER… Great news! You picked the most qualified, dedicated candidate to join your practice. But have you checked all the boxes in your hiring process? THE DEVIL IS IN THE DETAILS… One critical part of vetting candidates is digging a little further into …