The beat-up pickup truck rolling up to the practice began a day I will never forget…For all the wrong reasons! My assessment of the driver began as he walked up to the front door: Big, bearded, burly. Not the kind of patient likely to say yes to whatever diagnoses lurk …
“TEACH, DON’T TELL”: The Super-“Starr” secret to 99% case acceptance
The diagnosis is complete. The patient sits in the chair waiting to hear what comes next. What will you say next? TEACHING VS TELLING Office Manager Starr Patterson knows the answer to “What will you say next” is usually a question: “Do you have any problems chewing with that tooth …