I think we all know that an environment or culture has deep impacts on your ability to retain an employee. So here’s a deeper thought for you to consider:


I believe retaining employees can be the most beneficial thing we do, IF we are retaining the right people. Keeping the wrong people can be more harmful than anything you do. Too many people stay in situations they hate, or employment situations that aren’t right for them. Maybe they don’t align with the vision, don’t share the same values, or just aren’t very good at their jobs. Those employees may struggle to contribute to the practice performance, and the culture of the practice suffers. The bad news is that those people are usually unhappy and unfulfilled, which leads to a slew of other potential problems:

  • Gossip
  • Moodiness
  • Unreliability
  • Poor quality work


Make it a goal this week to step back and look at your team, and whether they are coming in day-to-day, week-to-week to help you achieve your goals. If you make the time and effort to ensure that your workplace is full of team members that are “on the bus”…ready to contribute to both the daily duties and the overall culture of the practice…YOU WIN! These, just like with any relationships, require your attention, nurturing, and checking in! Take swift action when something is out of balance in your practice. If your culture is thriving, you will be able to accomplish a lot more, because you will be getting the best version of the people on your team. Culture is everything!!


Do you have your own question or topic for “Did you ask Sam?” We’d love to hear about it. Your great questions will benefit everyone in this community… And it’s culture!

Samantha Jones has been solving administrative and clinical practice challenges for almost 25 years. Do you have roadblocks impacting your practice’s success? She’d love to hear about them. Set up a complimentary 30-minute call with Sam here!

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