• AVOID PHONE FAILURES! The first interaction on the phone can make or break treatment acceptance. Get language tips to hear more patients say, “Let’s do this!”
• ROCK SOLID PATIENT EDUCATION STRATEGIES. A patient who truly understands the diagnosis is far more likely to move forward with treatment. Discover how to clearly define and set expectations for their diagnosis.
• A COMFORTABLE PATIENT IS A CONFIDENT PATIENT. Learn our specific steps to put patients at ease when they arrive. BONUS: This is a surefire strategy to boost positive reviews and referrals!
• IT’S ALL ABOUT THE PRE-CLINICAL INTERVIEW. Build a pre-clinical interview that fits your style and connects with patients. We’ll give you the specific tools!
• HYGIENE’S UPPER HAND IN CASE ACCEPTANCE. Get surefire resources for a stellar hygiene assessment.
• BETTER TEAM COMMUNICATION AND HANDOFFS Recognize the importance and value in detailed and strategic handoffs.
• LANGUAGE! LANGUAGE! LANGUAGE! Come away with concise strategies for verbiage and tips for the delivery of Dr’s diagnosis.
• SAM’S SECRET WEAPON: "THE EXPRESS HANDOFF" Learn the system of the "Express Handoff," and how it smooths the way to adding treatment to the schedule with every appointment
• END AWKWARD CONVERSATIONS ABOUT MONEY! Gain confidence and systematize the critical process of presenting financial details to patients after diagnosis. You’ll have new ideas for conveying the value of treatment.
• CASE ACCEPTED! Minimize doubt (and cancellations!) by sending every patient home feeling good about the diagnosis, scheduled treatment, and financial arrangements.